Terms of Service

Welcome to Caiva, a brand by Doodle Tech Pvt. Ltd.
By accessing or purchasing from our website (www.caiva.com) or any affiliated platform, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website or purchasing any product.

1. General Terms

By using our website, you agree that:

  • You are at least 18 years old or accessing the site under the supervision of a legal guardian.

  • You will use the website only for lawful and legitimate purposes.

  • Caiva reserves the right to modify, update, or discontinue any part of the website, services, or policies at any time without prior notice.

2. Product Information

We strive to ensure all product descriptions, specifications, and images are accurate. However:

  • Product colors or finishes may slightly vary due to screen differences or manufacturing updates.

  • Caiva reserves the right to enhance, modify, or improve product design and technology without prior notification.

3. Pricing and Payment

  • All prices displayed are inclusive of applicable taxes unless stated otherwise.

  • Payments must be completed in full at the time of purchase via approved payment gateways.

  • Caiva reserves the right to revise product prices, promotional offers, or discounts without prior notice.

4. Orders and Confirmation

  • Once you place an order, you will receive an email confirmation with your order details.

  • Orders are processed based on product availability and payment verification.

  • Caiva reserves the right to cancel or refuse any order in case of fraudulent, unauthorized, or suspicious activity.

5. Shipping and Delivery

  • We aim to dispatch products within the timelines mentioned on our website.

  • Delivery delays may occur due to logistics or external factors beyond our control.

  • Once the product is shipped, ownership and risk transfer to the customer upon delivery.

6. Returns, Replacements & Refunds

  • If a product is received damaged, defective, or incorrect, it must be reported within 48 hours of delivery.

  • An unboxing video is mandatory to process damage or missing item claims.

  • Products that are damaged post-delivery, used, or not in original packaging are not eligible for return or refund.

  • Token amounts or advance payments for pre-bookings are non-refundable.

  • Approved refunds (if applicable) will be processed within 7–10 business days.

7. Warranty Policy

  • All Caiva products come with a manufacturer warranty as specified on the product page or in the manual.

  • Warranty covers manufacturing defects only.

  • It does not cover damage caused by misuse, improper handling, power fluctuations, or unauthorized repairs.

  • To avail warranty service, proof of purchase and product serial number are required.

8. Intellectual Property

All content on this website — including text, product designs, images, videos, and logos — is the intellectual property of Caiva or its licensors.
Reproduction, distribution, or commercial use without written permission is strictly prohibited.

9. Limitation of Liability

Caiva shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our products or website.

  • Delays in shipping or product availability.

  • Any issues arising from third-party services such as payment gateways or logistics partners.

10. Privacy

Your privacy matters to us. Please refer to our Privacy Policy to learn how we collect, use, and protect your personal information.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat.

12. Contact Us

For any questions or concerns regarding these Terms, please reach out to us:

Caiva (Doodle Tech Pvt. Ltd.)
📍 Dev Aurum Commercial Complex, B607, Prahlad Nagar, Ahmedabad, Gujarat 380015
📞 +91 87338 92933
✉️ connect@doodlegroup.in